How do technologies reshape the healthcare workforce? What are the challenges and opportunities?


Dave Waters, Executive Director, Human Resources, Metro South Health

Hannah Bloch, Executive Director, People and Corporate Services, Gold Coast Hospital and Health Services

Dr Ravinder Singh Sachdev, Deputy Chief Medical Informatics Officer, Tan Tock Seng Hospital

Dr Herbert Staehr, Vice President, Global Head of Transforming Care Delivery, Siemens Healthineers (moderator)


The way we deliver care has changed, particularly with the advent of new technologies. With virtual care emerging as a new option, there is a wide belief that AI, Internet of Things (IoT), data analytics, wearables, and so on will be some of the next big things for the industry. A trend that is highly anticipated by patients and healthcare personnel who are the potential users.

Surprisingly, the pandemic has accelerated the adoption of certain technologies. It’s believed that fear could be a driving force behind this acceptance. Yet, to continue with digitalisation means the present workflow is likely to be disrupted. A real digital shift cannot take place if healthcare staff are not prepared to come on board.

Key Takeaways

  1. Fear has surprisingly been a driver of faster acceptance of technology adoption during COVID-19.
  2. The use of new technologies in healthcare will absolutely be the next big thing.
  3. Technologies can definitely provide more efficient care as well as reduce the workload of healthcare workers.
  4. We need to build trust in patients and staff to use these technologies.

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