Just because it’s digital doesn’t mean it’s automatically safe. How can healthcare providers ensure the safety and accuracy of digital systems?


(TR) Dr Kenneth Tsang, Chief Operating Officer, Gleneagles Hong Kong Hospital

(TL) Dr Noel Yeo, Senior Vice President, Parkway Hospitals Singapore

(BR) Dr Kaushik Banerjea, Executive Director Medical Services, Portland District Health

(BL) Adjhaporn Khunlertkit Ph.D., Division Director, Health Information Management, Bumrungrad International Hospital (moderator)


Digital systems provided us with the opportunity to deliver safe and accessible care. We’ve seen the use of such systems in contact tracing efforts and telehealth.

Although some of these digital systems like remote consultations existed for long, hospitals struggled to safely deploy them at the wake of the pandemic as the unprecedented event pushed for rapid adoptions with no time spared on thorough preparations.

As technology continues to play a vital part in shaping the future of healthcare, hospitals need to ascertain safety and accuracy of these digital systems.

Primarily, hospitals have to choose systems that have passed certain benchmarks or have been approved by relevant authorities like the FDA. They also have to consider which systems are complementary to their existing infrastructure.

It’s encouraged for hospitals to select a system that matches the readiness and digital capabilities of their staff and/or users, to facilitate the process of change management.

Key Takeaways

  1. We should not assume that telehealth is exactly the same as a physical patient consultation. We have to think of digital systems as supplementary to the way we provide care.
  2. It is crucial to consider the capability and readiness of the staff to use digital systems.
  3. We should not overlook data privacy in implementing digital systems.


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